Building Trust. Improving Understanding. Enhancing Care.
Effective communication is at the heart of safe, compassionate and person-centred care. Every interaction — with service users, families or colleagues — has the power to improve outcomes or create risk. Our Communication Skills in Health and Social Care course equips care staff with the practical skills, confidence and awareness needed to communicate clearly, respectfully and professionally in diverse care settings. This training supports staff to build trust, reduce misunderstandings, and deliver care that truly meets individual needs.
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Why Choose CareWise Training Hub?
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- Designed specifically for health and social care environments
- Focuses on real-life communication challenges in care
- Delivered by an experienced Health & Social Care Trainer
- Aligned with UK care standards and CQC expectations
- Practical, engaging and easy to apply
- Suitable for care homes, domiciliary care, supported living & healthcare services
- Ideal for induction and refresher training
We help care providers turn communication into a strength, not a risk.
Who Is This Course For?
This course is ideal for:
Care Assistants & Support Workers
Senior Care Staff & Team Leaders
Healthcare Assistants
Supervisors and Managers
Domiciliary Care & Care Home Staff
Supported Living and Community Care Teams
New starters and experienced staff
Suitable for all staff involved in communication and care delivery.
What This Course Covers
This course provides essential understanding and skills for effective communication in care, including:
The importance of communication in health and social care
Verbal and non-verbal communication
Active listening and empathy
Communication barriers and how to overcome them
Communicating with individuals with different needs
Supporting people with sensory or cognitive impairments
Cultural awareness and inclusive communication
Professional communication with families and colleagues
Record keeping and information sharing
Managing difficult conversations and conflict
All content is practical, relatable and care-focused.
Learning Outcomes
By the end of this course, learners will be able to:
Communicate clearly and respectfully in care settings
Use verbal and non-verbal communication effectively
Listen actively and respond appropriately
Adapt communication to individual needs
Reduce misunderstandings and conflict
Contribute to positive care experiences and outcomes
Why This Training Matters for Your Organisation
Strong communication skills training helps your organisation:
Improve care quality and service user satisfaction
Reduce complaints and misunderstandings
Support person-centred care
Strengthen teamwork and collaboration
Demonstrate effective communication to inspectors
Build confidence and professionalism among staff
Good communication leads to safer care and better relationships.
Compliance
Certification
Upon successful completion, learners will receive a:
Certificate of Completion – Communication Skills in Health and Social Care
This certificate confirms that the learner has completed communication skills awareness training relevant to health and social care roles.
Why Care Providers Trust CareWise Training Hub
CareWise Training Hub supports care providers to build confident, compassionate and effective teams.
With real-world experience in health and social care, our training reflects the daily interactions staff manage — and provides practical tools that make a real difference.
Course Format & Delivery
- Instructor-led group training
- Suitable for induction and refresher programmes
- On-site delivery at your workplace (subject to agreement)
- Interactive discussion and real-life care scenarios
- Engaging, supportive and reflective learning environment
Contact CareWise Training Hub today to:
- Book this course for your team
- Request a group quote
- Arrange on-site delivery
- Include this course in your induction or mandatory training package
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