Managing Difficult Situations. Reducing Tension. Protecting Care Quality.
Conflict can arise in any health and social care setting — between staff and service users, families, colleagues or professionals. When conflict is poorly managed, it can escalate into complaints, distress, safeguarding concerns or unsafe care. Our Conflict Resolution in Health and Social Care course equips staff with the skills, confidence and awareness to recognise conflict early, respond calmly and professionally, and resolve situations safely and respectfully. This training helps staff protect relationships, maintain dignity and ensure care remains safe and person-centred — even in challenging circumstances.
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Why Choose CareWise Training Hub?
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Designed specifically for conflict in health and social care settings
Focuses on real-life care and workplace scenarios
Delivered by an experienced Health & Social Care Trainer
Aligned with UK standards and CQC expectations
Practical, calm and confidence-building approach
Suitable for care homes, domiciliary care, supported living & healthcare services
Ideal for induction and refresher training
We help care providers manage conflict before it becomes a risk.
Who Is This Course For?
This course is ideal for:
Care Assistants & Support Workers
Senior Care Staff & Team Leaders
Healthcare Assistants
Supervisors and Managers
Domiciliary Care & Care Home Staff
Supported Living and Community Care Teams
Staff involved in direct care and communication
Suitable for any staff who may encounter challenging behaviour or conflict.
What This Course Covers
This course provides essential awareness of health and safety responsibilities within health and social care settings, including:
This course provides practical understanding of conflict resolution in care settings, including:
Understanding conflict in health and social care
Common causes of conflict in care environments
Recognising early signs of conflict and escalation
Communication styles and their impact
Managing emotions and remaining professional
De-escalation techniques
Resolving conflict respectfully and safely
Managing conflict with service users and families
Handling disagreements between colleagues
Recording and reporting incidents appropriately
Learning from conflict to improve practice
All content is practical, supportive and scenario-based.
Learning Outcomes
By the end of this course, learners will be able to:
Recognise early signs of conflict
Respond calmly and professionally to challenging situations
Use de-escalation and communication techniques
Resolve conflict while maintaining dignity and safety
Reduce the risk of complaints and incidents
Contribute to a respectful and supportive care environment
Why This Training Matters for Your Organisation
Strong conflict resolution training helps your organisation:
- Reduce complaints and service user dissatisfaction
- Prevent escalation into safeguarding incidents
- Improve staff confidence and wellbeing
- Strengthen communication and teamwork
- Demonstrate effective management to inspectors
- Promote a calm, respectful care culture
Well-managed conflict protects people, staff and services.
Compliance
Certification
Upon successful completion, learners will receive a:
Certificate of Completion – Conflict Resolution in Health and Social Care
This certificate confirms that the learner has completed conflict resolution awareness training relevant to health and social care roles.
Why Care Providers Trust CareWise Training Hub
CareWise Training Hub supports care providers to build confident, resilient and professional teams.
With real-world experience in health and social care, our training reflects the challenges staff face daily — and provides practical tools that improve outcomes immediately.
Course Format & Delivery
Instructor-led group training
Suitable for induction and refresher programmes
On-site delivery at your workplace (subject to agreement)
Interactive discussion and real-life care scenarios
Reflective and practical learning approach
Contact CareWise Training Hub today to:
- Book this course for your team
- Request a group quote
- Arrange on-site delivery
- Include this course in your induction or mandatory training package
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